Grand Canyon University: 200 BBB Complaints and Counting

[WilliamW]

Is GCU 4 times as crappy as NCU?

According to NCACS, NCU has only 9,252 total students currently enrolled, while GCU has 48,790.

So on a per student basis, NCU is the crappier school, with one complaint for every 181.41 students, or 0.00551 complaints per student. GCU has one complaint for every 240.34 students, or 0.00416 complaints per student.

Or to put it another way, GCU has 5.27 times as many students as NCU but only 3.98 times as many complaints.

As others have noted, these are just the students who got pissed off enough to complain to the BBB, not all the students who actually got screwed over by the respective schools in some way. Also, NCU is strictly online while GCU has a B&M campus too, so there's no telling from these numbers which group is getting shafted the worst. GCU might be a little nicer to students who can personally confront administrators who are trying to bend them over.

But any way you slice it both these "Gold Standard" jokes suck when it comes to customer service, and NCACS isn't doing a thing about it.