University of Northern Washington

[Gabe]

Back in June of this year I requested more information from UNW. I did so out of curiosity and also because the website hasn't been updated since it was created (except for the removal of the diploma on the sample page) so I wasn't even sure if it still existed. I received a relatively quick response from my first e-mail asking for my mailing address so they could send me information by mail to which I promptly replied. Almost two months went by before I heard anything else.

Finally, in August I received a response to my e-mail that said they were going to mail and it took until mid-September to actually arrive. Once it did I sent another e-mail inquiring about the payment plans they discuss no less than twice on their website. I asked because I thought for over $1500 upfront was steep. I received a one sentence response that took almost three weeks from "John, Registrar" which said they don't offer payment arrangements.

I sent an e-mail with the links to their own website which says they DO suggesting they remove the content and I have not heard anything else and, so far, the information remains on the website.

I will say, though, that the catalog and everything else they sent was very nice and professional looking including the mailing envelope complete with logo, etc. The catalog was glossy & full-colored. Lastly, I don't know what I expected, but in my opinion UNW isn't very consumer friendly.